Microsoft Surface Support Plan

	Standard	Extended Hardware Service	Microsoft Complete for Business
Plan Basics
Warranty Coverage	Included	With purchase	With purchase
Plan Length	1 year	1 + 2 years	1 + 2 years
Activation	Activated on the day customer receive the device	Can be added up to 45 days from date of purchase	Can be added up to 45 days from date of purchase
Exchange Timeline	5–8 business days	2–3 business days	2–3 business days
Hardware Service
Manufacturing defects for your Surface device including battery	√	√	√
Accidental Damage Protection
Coverage for drops, spills, power surges, etc.			√
Support for Your Business
Surface set-up support	90 days	90 days	3 years
Surface Data Eraser tool	√	√	√
Onboarding Experience
Device Replacement
Prepaid Shipping	√	√	√
Advanced Exchange		√	√
Microsoft Store Exchange		√	√
1% non-bootable claims
Expedited Shipping
Accidental Damage Claims Pool

*Surface accessories that are sold separately (e.g. video adaptors, Touch or Type Covers, Docking Stations) are covered by the standard warranty only

Standard Warranty
Surface devices, Surface Pens, Surface power supplies and all in-box accessories are covered under the standard warranty of 1 year. The standard warranty covers defects in manufacturing and failures where there is normal use of the device according to the product use instructions.

Microsoft Extended Hardware Service (EHS)
While Surface devices come with a limited standard warranty, you may want to consider purchasing an extended warranty plan which extends hardware service coverage to 3 years through an Authorized Device Reseller (ADR). There is a 45 day grace period to purchase an extended warranty plan after your Surface purchase.

Microsoft Complete for Business
Microsoft Complete for Business includes:

• Extends Hardware Service Coverage (EHS) to 3 years
• Accidental Damage Protection — Limit 2 Claims per warranty period; No Deductible Charge.

Surface Pro 6 and Surface Laptop 2 only comes with Microsoft Complete for Business with Next Business Day service option.

Microsoft Complete for Business Plus includes Next Business Day service.

Both Extended Hardware Service and Microsoft Complete for Business require purchase of coverage within 45 days after device purchase. Business extended warranties are transferable.

For more information on Warranty, please visit microsoft.com/surface/en-sg/support/business.